PRIVACY POLICY

PRIVACY POLICY
TERMS AND CONDITIONS OF USE
THE USE OF COOKIES

Heights House Hotel and its affiliates, members and subsidiaries are committed to providing our customers and visitors to its website with the best service possible while also respecting their rights to privacy. Heights House Hotel collects information about its customers and visitors to our website so that we can provide them with a personalized experience that is customized for their needs. This Privacy Policy explains how Heights House Hotel collects and uses the information that our customers and visitors share with us on our website, as well as the precautions that we take to protect the confidentiality of that information.

This Privacy Policy applies to www.heightshousehotel.com our mobile optimized website and our mobile application. We may add other brands in the future, and we will update this Privacy Policy at that time to reflect any additional Web site or property. When we are permitted to store or use Personal Information (defined under “Information Collection and Use” below), we may do so across all our brands.

Children’s Privacy & Parental Consent

Our websites are not designed or intended for anyone under age 18, and minors are expressly requested not to use these sites or submit personal information over them. Our Privacy Policy prohibits us from accepting users who are under the age of 18. Should we inadvertently acquire personal information or other data from users under the age of 18, we will not knowingly provide these data to any third party for any purpose whatsoever.

Your Consent to this Privacy Policy

Use of our website signifies your consent, as well as the consent of the company or business for whom you use our website and whose information you submit, to this Privacy Policy, including the collection and use of the collected information by Heights House Hotel, as described in this Privacy Policy, and also signifies agreement by both you and your company to the Terms of Use for our website, which can be accessed through the link “Terms and Conditions”.

Information Collection and Use

It is the policy of Heights House Hotel to collect only that personally identifiable information (such as name, mailing address, email address, telephone number, credit card information, etc.) (hereinafter called “Personal Information”) that customers or visitors to our website knowingly and voluntarily provide to us. Heights House Hotel will not collect Personal Information without your knowledge and consent. The Personal Information including email address requested on our website is necessary for the purpose of processing your reservations, providing other products or services, enrolling you in our programs, such as the Returns program, or answering your inquiries. Any email address collected through a third party based on your consent to receive emails from Heights House Hotel will follow the same provisions as described for those who provide their email directly on the website. By providing Heights House Hotel with your Personal Information, you are giving your consent and permission for this use and any other use disclosed elsewhere at the point you submit such Personal Information. When you download and use our services utilizing our mobile optimized website or our mobile application, we automatically collect information on the type of device you use and operating system version. We access and track location based information from your mobile device while during you’re your use of our Mobile Application or services. We collect your location based information for the purpose of locating a place that you may be searching for in your area. We will only share this information with our mapping provider for the sole purpose of providing you the service. If you no longer wish to have your geo location used you may turn location services at the device level. We collect your location based information for the purpose of locating a hotel in your geographic area. We will only share this information with our mapping provider for the sole purpose of providing you the service. Heights House Hotel will use your Personal Information only as provided in this Privacy Policy.

Browsing

Our website does not collect, save, or store Personal Information from our visitors who just browse through our website without completing and emailing any forms, making reservations, or enrolling in our programs. Like most standard website servers, we do collect non-personally identifiable information using log files, ad tracking tags, and similar technology. This includes Internet protocol addresses, browser type, Internet service provider, referring/exit pages, platform type, date/time stamp, and click stream data. We use this non-personally identifiable information to analyze trends, administer the website, track users’ movements in aggregated form, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

We use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile app.

We use a third-party service provider to serve ads on our behalf across the Internet and sometimes on this site. This service provider may collect non-personally identifiable information about your visits to our website. They may also use information about your visits to this and other websites to target advertisements for goods and services. You may opt out of having your anonymous information collected by selecting the options provided by the service provider.

Online Hotel Booking

We request Personal Information from you in our online booking area. You must provide contact information (such as name, address, phone number and email address) and financial information (such as credit card number, expiration date and other information) in order for us to process your reservation. This information is used for billing purposes and to reserve a room or rooms at Heights House Hotel or one of its affiliated brands. If there is a problem with a reservation, the information may also be used to contact you. Your email address will be used to send promotional specials only if you sign up to participate. If a contest is occurring on the website, your information may be used to automatically enter you in the contest and to notify all winners.

Email Offers

You can unsubscribe at any time from the Email Offers by selecting the opt out option included in each e-mail message or sending a message to subscribe@heightshousehote.com.

Except as otherwise provided in this paragraph, when you stay in Heights House Hotel Hotels, your personal information will not be shared with other parties for marketing purposes. Communicating to past guests via e-mail is the most environmentally friendly and responsible format; therefore, we make a strong effort to acquire the e-mail addresses of those guests that stay with us. If there is not an e-mail address associated with your stay record, Heights House Hotel may utilize a third party matching service to match your personal information with your e-mail address. This third party matches data based on first name, last name, address, and phone number to public partner data within their database. When a determination of a match is made, Heights House Hotel will then send verification via email to 1. See if the e-mail address is deliverable, 2. Ask if you want to receive email, and 3. Give you a chance to opt out. If at that time you opt out, you will no longer receive e-mail from Heights House Hotel. If you do not opt out you will be added to our offers e-mails which maybe be sent approximately once per week. If at any time you receive email from Heights House Hotel and you wish to opt out/unsubscribe, please inform us by sending a message to subscribe@heightshoustehotel.com. You can also unsubscribe from any email by clicking the unsubscribe link in the bottom of the e-mail.

Profile

We may store information that we collect through cookies, log files, clear gifs, or third parties to create a profile of users of our website. A profile is stored information that we keep on visitors or customers that details their preferences. Consequently, collected information is tied to the user’s Personal Information to provide offers and improve the content of our website for the user. This profile is used to tailor a user’s visit to our website, and to direct pertinent communications to them.

Cookies

Some of our business partners (for example, advertisers) use cookies and Web beacons on our site. We have no access to or control over these tracking technologies. This privacy statement covers the use of tracking technologies by www.heightshousehotel.com only and does not cover the use of cookies by any advertisers.

A cookie is a piece of data stored on the user’s computer tied to information about the user. We may use both session ID cookies and persistent cookies.

At any given time, our website may have any number of simultaneous users making reservations or updating information on our website. In order to keep track of what function a user is performing in our website at any particular time, the system assigns a unique identification number for each user. This is referred to as a Session ID. We use Session ID cookies to store a unique session ID so that we can keep track of your interactions with the system at any particular time. As one might expect, when there are 50 or 100 users on the system at the same time all performing simultaneous operations, it is imperative that a unique ID is appended to each user operation so that the system can respond with the right information to the right user. The cookie performs this function. It is created and stored on your machine the first time a user receives a response from the server. The cookie terminates, or is deleted, from your computer when you close the browser.

We use persistent cookies only when a user gives one of our website permissions to place a cookie on his or her hard drive. A persistent cookie is a small text file stored on the user’s hard drive for an extended period of time. This option stores all customer information in the form of a cookie on your computer, which will automatically apply your profile data to future reservations. No credit card information will be retained as a result. If you are using a public or shared computer, we recommend that you deselect the checkbox for Remember Me to disable this function. We do use tracking technologies within e-mail communications in order to more effectively tailor offers to your needs, as well as allow us to understand booking information from email responses.

Social Media Widgets

Our site includes Social Media Features, such as the Facebook, Instagram and other social media buttons and widgets, such as they share this button that runs on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Security

We follow generally accepted industry standards to protect the personal information and email addresses submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute confidentiality or security.

If you have any questions about security on our website, contact us by e-mail at info@heightshousehotel.com.

Communications from Heights House Hotel Hotels

Confirmation Emails

We send all visitors who book reservations at our hotels an email confirming their reservations.

Special Offers and Updates

Hotel guests and those who have provided their e-mail address to the hotel will occasionally receive, via email or text, information on products, services, special deals, and a newsletter. If you would like to opt out of receiving these types of communications, please e-mail us at info@heightshousehotel.com.

Service Announcements

On rare occasions, it is necessary to send out a service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an e-mail, text, or phone. Generally, users may not opt-out of these communications. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and, with regards to issues relating to their accounts, we reply via email or phone, as directed.

Marketing Materials

We may, from time to time, use your email information gathered through our website for the electronic marketing of a Heights House Hotel, or our other products or services, or the products and services of third parties with whom Heights House Hotel has a strategic partnership. If you do not wish to receive these electronic marketing materials, please contact us via e-mail at info@heightshousehotel.com.

Disclosure of Information to Third Parties

Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose Personal Information when required by law when we have a good faith belief that such action is necessary to comply with a judicial proceeding, a court order, legal process, or governmental investigation, or if we have a good faith belief that it is necessary to protect our rights or property. A request to opt out made on our website will only apply to our use of your Personal Information given to us on our website and not to uses of your Personal Information that is obtained by us through other sources.

We may make Personal Information available (under an obligation to keep the Personal Information confidential) to a prospective buyer or successor of Heights House Hotel. In the event of a merger, asset sale, reorganization, restructuring, liquidation, bankruptcy proceeding or similar transaction involving Heights House Hotel or our website, and we may share, sell, or otherwise transfer your information to the buyer or Successor Company. We do not share your Personally Identifiable Information including email address with third parties for their promotional purposes, except as noted below.

Aggregate Information (non-personally identifiable)

We may combine non-personally identifiable information supplied by our users, such as geographic or other generic information, and use such information to describe our user base, without reference to any specific individual information, to our potential partners, investors, and advertisers. We will not link this statistical information to any user’s Personal Information that can identify such user as an individual.

Third Party Providers

We use credit card processing companies to bill users for goods and services purchased on our website. We may also from time to time use unaffiliated third parties to perform various functions related to our website management, including many of the activities described in this privacy policy. None of these third parties are authorized to use personally identifiable information for any purpose for which Heights House Hotel does not use such information. The third party providers may use aggregated non-personally identifiable information for the purposes described in this privacy policy, and may combine that information with other information for other marketing purposes. Any third party provider that uses this information for any purpose other than as described as undertaken by Heights House Hotel in this privacy policy will provide a link to permit you to opt out of this use.

Credit Card Companies

When you purchase goods or services with a credit card, we may share your information with credit card companies. We may use a third party a service provider to help us gather and analyze information about our customers. The third party service provider’s only role is to help us conduct our business and deliver the most relevant products and services. If you would like to deactivate our ability to analyze your anonymous browsing and purchase behavior through the use of this service or find out more about our service provider, including its privacy policy and how to opt out, or to unsubscribe to our services, contact us by e-mail at info@heightshousehotel.com.

Inform a Friend or Colleague

If a user elects to use our technology for informing a friend about hotel booking information or other information regarding our website, we ask the user for the friend’s name and email address. Heights House Hotel will automatically send the friend a one-time email presenting them with information originating from our website. The friend may contact Heights House Hotel using e-mail to request further information on this feature of our website.

Access to Your Information

If you would like to modify or request deletion of your the Personal Information including email address that you have provided to us through our website or mobile applications, you may do so by contacting us via e-mail at info@heightshousehotel.com. We will respond to all requests within 30 days.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Choice & Opt-out.

We share e-mail activity data with select marketing companies to help them better target email deployments sent on behalf of their clients. While those select marketing companies may have access to email addresses and e-mail activity, and may share bulk/non-specific activity data, no e-mail addresses or specific email activity are shared with other third parties. Should a consumer wish to opt out of this sharing, that consumer needs to opt out of e-mail communications from us.

Our customers and visitors are given the opportunity to ‘opt-out’ of receiving our electronic newsletter and promotional communications by notifying us through e-mail at info@heightshousehotel.com.

If you do opt out, we will use your personal information only (a) as necessary to respond to your inquiry and make a record of it; (b) as necessary to provide any goods or services, including hotel reservations that you have specifically requested, and to make records of these transactions; and (c) for inclusion in statistical or demographic profiles that we use for general marketing purposes. Although personally identifiable information is used to compile the profiles, we use the profiles only as aggregate data, without reference to personally identifiable information. You can also unsubscribe from any email by clicking the unsubscribe link in the bottom of the email.

Links to Other Sites

Our Site provides links to third party websites. When you click on one of these links, you are leaving our Site and entering another website that we do not control and for which we cannot be responsible. You should carefully review the privacy statements or policies on any other website that you visit because those privacy statements or policies will apply to your visit to that website and may be very different from our policy.

Policy Changes

Heights House Hotel reserves the right to modify the terms or conditions of this Privacy Policy or Email Practices at any time without prior notice or warning. Changes to this Privacy Policy will be made here on our “Privacy Policy” page. You should periodically revisit this Privacy Policy to see if any modifications have been made.

If we make material changes in our information and email collection and use practices, we will notify you by means of a notice on our home page.

Contact Information

If you have additional questions about our Privacy Policy, please contact us using e-mail at info@heightshousehotel.com. You may also contact us at Heights House Hotel, Attn: Legal Department, 100 W Cavalcade Street, Houston, Texas, 77009.

As noted in the Privacy & Confidentiality section above, any communication or material transmitted to us via the site or Internet e-mail is transmitted on a non-confidential basis.

TERMS AND CONDITIONS OF USE

Welcome to the Terms & Conditions of Use for the individual pages within this web site (collectively called the “Site”). Your use of the site is subject to these Terms & Conditions along with any specific terms and conditions set forth on the individual pages within this site (collectively called, the “Terms & Conditions”) and all applicable laws and regulations, including those regarding copyright, trademark, and other intellectual property rights.

Your submission of information on this site is subject to Heights House Hotel Privacy Policy for Guests, hereby incorporated into these Terms & Conditions.

The site offers information on properties managed, franchised, owned, licensed, or developed by affiliates of Cavalcade Hotel, LLC. As used throughout the Site, the terms “Heights House Hotel,” “Heights House,” “the Company,” “our,” “we,” “us,” and other similar terms may refer to one or more of their direct or indirect subsidiaries or affiliates.

“You,” the “user,” or “users” include you, your parent, affiliate, subsidiary and related companies, and the officers, directors, employees, agents, representatives, personnel, independent contractors, and any other third party appointed to browse, view, and reserve rooms on your behalf.

“Site” means any of the Internet Websites known by the universal resource locators (“URLs”) and domain names: http://www.heightshousehotels.com, or any other URLs or domain names of Cavalcade Hotel, LLC, or one or more of their direct or indirect subsidiaries or affiliates, and all pages, sections, areas and parts of them and Information (as defined herein) displayed, presented or found at or through it.

“Information” means and includes: (1) all text, content, data, information, video, audio, images, messages, advertising, marketing, promotional, and other materials and items that are published, provided, presented, found, offered, described and/or made available at or through any site, regardless of whether Heights House Hotel or a third party is the original author of, or is responsible for, the information; and (2) all pages, areas and parts thereof that are accessible and made available to the user. The term Information also includes Trademarks (as defined herein) and Documents (as defined herein).

“Documents” means materials and documents of third parties submitted by Heights House Hotel and published or found at or through any site.

All of these terms are used for convenience purposes and ease of communication only and are not intended as a precise designation of any of particular entity or entities.

ACCEPTANCE OF TERMS AND CONDITIONS

PLEASE READ THE TERMS & CONDITIONS CAREFULLY BEFORE USING OR OBTAINING ANY MATERIALS, INFORMATION, PRODUCTS OR SERVICES THROUGH THE SITE. BY ACCESSING THE SITE, YOU AGREE TO ACCEPT, WITHOUT LIMITATION OR QUALIFICATION, ALL OF THE TERMS & CONDITIONS.

We reserve the right to change, update, or correct any of the Terms & Conditions or any information contained in the Site at any time without notice by posting amended terms to the Site. This agreement contains the terms and conditions that apply to all users of the website. Your continued use of the Site means that you accept and agree to the Terms & Conditions and any revisions thereof. If you do not accept these Terms & Conditions (as amended from time to time), please exit the Site immediately and do not use any of the services available on this site.

USE OF COOKIES

NOTE: The Site uses various types of cookies to provide certain functionality on the site. A cookie is a text file that contains small amounts of information that are downloaded to your computer or mobile device when visiting a web site. These cookies are then sent back to the originating web site when you visit that site again or to another site that recognizes cookies. We may use both session ID cookies and persistent cookies.

Some of our business partners (e.g., advertisers) use cookies and Web beacons on our site. We have no access to or control over these tracking technologies. This privacy statement covers the use of tracking technologies by www.heightshousehotels.com only and does not cover the use of cookies by any advertisers.

At any given time, our website may have any number of simultaneous users making reservations or updating information on our website. In order to keep track of what function a user is performing in our website at any particular time, the system assigns a unique identification number for each user. This is referred to as a Session ID. We use Session ID cookies to store a unique Session ID so that we can keep track of user interactions with the system at any particular time. As one might expect, when there are 50 or 100 users on the system at the same time all performing simultaneous operations, it is imperative that a unique ID is appended to each user operation so that the system can respond with the right information to the right user. The cookie performs this function. It is created and stored on the user’s machine the first time a user receives a response from the server. The cookie terminates, or is deleted, from a user’s computer when he or she closes the browser.

We use persistent cookies only when a user gives one of our website permissions to place a cookie on his or her hard drive. A persistent cookie is a small text file stored on the user’s hard drive for an extended period of time. This option stores all customer information in the form of a cookie on your computer, which will automatically apply your profile data to future reservations. No credit card information will be retained as a result. If you are using a public or shared computer, we recommend that you deselect the checkbox for Remember Me to disable this function. We do use tracking technologies within email communications in order to more effectively tailor offers to your needs, as well as allow us to understand booking information from email responses.

Social Media Widgets

Our website includes Social Media Features, such as the Facebook, Instagram and other button and widgets, such as they share this button that runs on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing it.

USE OF THE SITE

General

MUST BE 18 YEARS OLD TO BROWSE THE SITE: You may only use the services of this site if you are at least 18 years of age and can form legally binding contracts under applicable law. The services of the site are not intended for and should not be used by minors. Please note that additional terms and conditions may apply to reservations, purchases, transactions, uses, or activities that may occur on or through this site. Although you might be of legal age to browse the site, browsing the site does not provide you legal right to purchase a room for sale. Our policy strictly prohibits sale of hotel rooms to anyone under the age of 21. You agree to comply with these Terms & Conditions and any such applicable additional terms and conditions.

Minors and the Child On-Line Privacy and Protection Act

This site is not designed for anyone under age 18. If you have agreed to allow your minor child, or a child for whom you are legal guardian (a “Minor”), to register for any service at this site, then you are acknowledging and agreeing that you shall be solely responsible for: (1) the on-line conduct of such minor; (2) monitoring such minor’s access to and use of this site and the information at this site; and (3) the consequences of any use of this site by such minor. If you do permit use of this site by your minor child, please be advised that Heights House Hotel does not wish to receive, nor may you provide or allow your child to provide, any personally identifying information or data from or concerning child under age 18. Heights House Hotel may use all personally identifying data submitted or collected at any site, such as name, physical and e-mail address, telephone or fax number, and social media tags in any fashion that is consistent with its Privacy Policy. Therefore, before submitting or allowing your child under age 18 to submit any personally identifying information, you must first contact Heights House Hotel and provide express permission for the receipt and use of such information.

Child Online Protection Act Notification

Pursuant to 47 U.S.C. Section 230(d) as amended, Heights House Hotel hereby notifies you that parental control protections (such as computer hardware, software, or filtering services) are commercially available that may assist you in limiting access to material that is harmful to minors. Information identifying current providers of such protections is available at: http://www.eff.org/pub/Censorship (which is the Electronic Frontier Foundation Website) and at the Website for America Links Up, http://www.netparents.org.

Accounts – Passwords

CONFIDENTIAL INFORMATION: You are responsible for maintaining the secrecy of your passwords, log-in, and account information. You will be financially accountable for all uses of the Site by you and/or by anyone using your personal or corporate account information.

Reservations

You may only use the site to make legitimate reservations or purchases for yourself and your invited guests or an individual for whom you are authorized in advance to perform such acts. Unless you have obtained prior written permission from Heights House Hotel, you may not use the site to make reservations or purchases for other purposes, including without limitation for purposes of reselling rooms or reservations, posting, marketing, advertising, or otherwise distributing rooms, reservations, or availability (including without limitation on third-party web sites), making false, fraudulent, or speculative reservations, reserving rooms in anticipation of demand, or making reservations for commercial purposes (such as reselling rooms).

Reservations made in violation of these Terms & Conditions may be cancelled without notice at the sole discretion of Heights House Hotel. The hotel further reserves the right to cancel reservations without notice that are transferred in violation of these Terms & Conditions.

If you are having difficulties in using the online reservation system, you may elect to call the hotel directly at 713-869-7121. You can also electronically reach us via e-mail at info@heightshousehotel.com.

Credit Card Information

The storage of credit card information on the site (if made available) is entirely optional and at your discretion. It is not required to use the site. Saving credit card information may help expedite your reservation process in the future. You will be solely responsible for updating any credit card information that you provide, and such information may only be maintained until the expiration date of the credit card. You acknowledge that Heights House Hotel may communicate this information for the purpose of facilitating reservations or as requested by you, including through applications on any mobile devices that you utilize that provide Heights House Hotel with your account information or your Choice Privileges credentials or if you have established a link with such devices.

Security

We follow generally accepted industry standards to protect the personal information and email addresses submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute confidentiality or security.

Right to Cancel – Errors, Omissions and Mistakes

The site may contain technical inaccuracies and typographical or other errors in connection with information displayed on the site, including without limitation rates, fees, or availability applicable to your transaction. Heights House Hotel assumes no responsibility or liability for such errors, inaccuracies, or omissions. Heights House Hotel shall have the right not to honor reservations or information affected by such errors, inaccuracies, or omissions. Heights House Hotel shall have the right to make changes, corrections, cancellations, and/or improvements to such information or reservations based on such information, at any time, including after confirmation of a reservation.

Promotional Information

The site may display or provide information regarding specific programs, special offers, or promotions (“Promotional Offers”). Any such Promotional Offer is subject to its own applicable specific terms, conditions, and restrictions. Please refer to and carefully read the terms, conditions, and restrictions of each Promotional Offer. Heights House reserves the right to alter or withdraw any Promotional Offer at any time without notice. Each Promotional Offer is void where prohibited by law.

Prohibited Uses

Any commercial use of this site is expressly prohibited unless you have obtained prior written consent from Heights House Hotel. You may not use this site to post or transmit any unlawful, infringing, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any federal, state or local law, or for any other purpose that is unlawful or prohibited by these Terms & Conditions. You agree that you will not (a) interfere or disrupt the Site, (b) use, place, or distribute any viruses, worms, time bombs, and/or other computer programming routines that damage, intercept, disrupt, or harm (or are intended to do any of the preceding) the Site, including the underlying software, hardware, systems, and any users of the Site or their devices, (c) use or attempt to use any robot, spider, automatic device, or automatic or manual process to monitor or copy the Site without Heights House Hotel prior express written consent, or (d) use any device, software, or other instrument to monitor, copy, interfere with, or attempt to interfere with this Site, its content, or its operation without Heights House Hotel prior express written consent.

Privacy & Confidentiality

Your submission of information on this Site to make a reservation is subject to Heights House Hotel Privacy Policy for Guests, which is hereby incorporated into these Terms & Conditions. Any communications such as searches, questions, comments, suggestions and similar communications submitted by you to Heights House Hotel are not confidential communications, and Heights House Hotel shall be free to use, reproduce, publish, distribute, and disclose such communications. Heights House Hotel is under no obligation to protect such communications from disclosure. Heights House Hotel may use, reproduce, publish, distribute, and disclose such communications to others without limitation and without any obligations to you. Heights House Hotel is also free to use for any purpose whatsoever any ideas, concept, content, techniques, or know-how in such communications without limitation and without any obligations to you.

Browsing Habits

The Site may tailor information, offers, and other content based on your browsing habits on the Site and your geographic location.

Monitoring

You acknowledge and agree that Heights House Hotel has no obligation, but reserves the right, to monitor any Site, and may do so from time-to-time, for operational, compliance or other purposes. During monitoring, all user information may be examined, recorded, copied, and used for authorized purposes in accordance with the terms of this Agreement and Heights House Hotel Privacy Policy. Heights House Hotel, in its sole discretion at any time and without further notice to you, may: (1) review, censor, prohibit the transmission or receipt of, or refuse to post and/or remove any information or materials, in whole or in part, which Heights House Hotel, in its sole discretion, deems to be inappropriate or objectionable or as violating any term or condition of this Agreement; and/or (2) disclose any information Heights House Hotel deems necessary or desirable to satisfy any law, regulation or governmental request.

Restrictions, Limitations and Conditions Applicable to Your Use of the Sites

As a condition of your rights to access or use this Site, you must use this Site and all Information found at this Site for lawful purposes only and only as expressly permitted in this Agreement. You agree to NOT do any of the following, in any manner whatsoever, alone or through any other person or entity, and your compliance is something that Heights House Hotel/Cavalcade Hotel, LLC, in its sole and absolute discretion, shall determine:

Transmit to or introduce at this Site any viruses intended to damage, interfere with, disrupt, intercept or expropriate this Site or the Information (“Viruses”), or otherwise implement or engage in on-line activities, attacks or actions in a manner that have a disruptive or detrimental effect (“System Attacks”);
Use this Site for any purposes that are unlawful or illegal or that could give rise to civil or criminal liability or actions against Heights House Hotel/Cavalcade Hotel, LLC, you or any third party;
Restrict or inhibit any authorized users from accessing or using this Site, Information or Documents;
Use this Site, the Information, or the Documents for any unlawful or illegal purposes under any law, regulation, or legal requirement; or
Post, submit, upload, e-mail or otherwise transmit any content, material or other thing at, to or through this Site that (i) infringes or violates the rights of others, including without limitation, copyright, trademark, trade secret or other intellectual property and proprietary rights, privacy or publicity rights; or (ii) has an advertising, marketing, promotional or other business or commercial purpose.

Links

The Site may contain links to other web sites on the Internet and certain actions on the Site may result in specific advertising from third parties, including information that may be displayed in other windows or in third party sites. Heights House Hotel provides these links solely as a convenience to you. The inclusion of these links in no way indicates Heights House Hotel endorsement, support, or approval of such sites, such site’s content, products, or services, or the operators of any such site. We undertake no obligation to review or monitor any sites linked to or from the Site. Your use of any such site is at your own risk and subject to the terms and conditions of such sites. We are not responsible for the content, services, practices, or products of third party sites. In addition, you agree not to link your site or any other third party site to the Sites without Heights House Hotel express prior written consent.

Miscommunications – Lost Transactions

Heights House Hotel is not responsible for communication failures, difficulties, errors, or other malfunctions or lost, stolen, or misdirected transactions, transmissions, messages, or entries on or in connection with the Site. Heights House Hotel is not responsible for any incorrect information associated with any transaction or transmission on or to the Site regardless of whether such incident is the result of user error, system error, or human error.

Availability

The Site is available to anyone with Internet access. However, the Site may not be continuously available due to maintenance or repairs or due to computer problems or crashes, disruption in Internet service or other unforeseen circumstances. The Site contains information on Heights House Hotel products and services, not all of which are available in every location. A reference to a product or service on the Site does not imply that such product or service is or will be available in your location. The content of the Site, including advertising content, is intended for use and display only where its use and display are permissible in accordance with applicable laws and regulations. Each product or service is void where prohibited by law.

COMMUNICATIONS FROM HEIGHTS HOUSE HOTEL

Confirmation Emails

We or our affiliate partners send all visitors who book reservations at our hotels an email confirming their reservations.

Service Announcements

On rare occasions, it is necessary to send out a service related announcement via e-mail, text or phone call. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and, with regards to issues relating to their accounts, we reply via email or phone, as directed.

Marketing Materials

We may, from time to time, use your email information gathered through our website for the electronic marketing of a Heights House Hotel, or our other products or services, or the products and services of third parties with whom Heights House Hotel has a strategic partnership. If you do not wish to receive these electronic marketing materials, please see the Choice/Opt-out section of the e-mail received and follow the necessary steps to opt out.

DISCLOSURE OF INFORMATION TO THIRD PARTIES

Disclaimer

We may make Personal Information available (under an obligation to keep the Personal Information confidential) to a prospective buyer or successor of Heights House Hotel or one or more of their affiliate members or partners. In the event of a merger, asset sale, reorganization, restructuring, liquidation, bankruptcy proceeding or similar transaction involving Heights House Hotel or our website, and we may share, sell, or otherwise transfer your information to the buyer or Successor Company.

We do not share your Personally Identifiable Information including email address with third parties for their promotional purposes, except as noted below.

Aggregate Information (non-personally identifiable)

We may combine non-personally identifiable information supplied by our users, such as geographic or other generic information, and use such information to describe our user base, without reference to any specific individual information, to our potential partners, investors and advertisers. We will not link this statistical information to any user’s Personal Information that can identify such user as an individual.

Third Party Providers

We use credit card processing companies to bill users for goods and services purchased on our website. We may also from time to time use unaffiliated third parties to perform various functions related to our website management, including many of the activities described in the privacy policy and in these Terms and Conditions. None of these third parties is authorized to use personally identifiable information for any purpose for which Heights House Hotel does not use such information. The third party providers may use aggregated non-personally identifiable information for the purposes described in this privacy policy, and may combine that information with other information for other marketing purposes. Any third party provider that uses this information for any purpose other than as described as undertaken by Heights House Hotel in this policy will provide a link to permit you to opt out of this use.

Credit Card Companies

Inform a Friend or Colleague

If a user elects to use our technology for informing a friend about hotel booking information or other information regarding our website, we ask the user for the friend’s name and email address. Heights House Hotel will automatically send the friend a one-time email presenting them with information originating from our website. The friend may contact Heights House Hotel using info@heightshousehotel.com form to request further information on this feature of our website.

Access to Your Information

If you would like to modify or request deletion of the Personal Information including email address that you have provided to us through our website or mobile applications, you may do so by updating your profile at www.heightshousehotel.com.

All Personal Information collected from you, with your permission for purposes of making a reservation at one of our hotels, may be accessed and modified by contacting the hotel where your reservation is held. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Choice & Opt-out.

We share email activity data with select marketing companies to help them better target email deployments sent on behalf of their clients. While those select marketing companies may have access to email addresses and email activity, and may share bulk/non-specific activity data, no email addresses or specific email activity are shared with other third parties. Should a consumer wish to opt out of this sharing, that consumer needs to opt out of email communications from us.

Our customers and visitors are given the opportunity to ‘opt-out’ of receiving our electronic newsletter and promotional communications by notifying us through our website. To opt-out, visit www.heightshousehotel.com.

If you do opt out, we will use your personal information only (a) as necessary to respond to your inquiry, and make a record of it; (b) as necessary to provide any goods or services, including hotel reservations that you have specifically requested, and to make records of these transactions; and (c) for inclusion in statistical or demographic profiles that we use for general marketing purposes. Although personally identifiable information is used to compile the profiles, we use the profiles only as aggregate data, without reference to personally identifiable information. You can also unsubscribe from any email by clicking the unsubscribe link in the bottom of the email.

You may, if experiencing technical issues or having difficulties in opting out, contact info@heightshousehotel.com for further assistance.

INTELLECTUAL PROPERTY

General – Ownership

Unless expressly stated otherwise, the content included on the Site, including but not limited to text, software, photographs, images, graphics, illustrations, artwork, video, music, sound, and names, logos, trademarks and service marks, are the property of Heights House Hotel, Cavalcade Hotel, LLC or its licensors or suppliers. This content is protected by copyright, trademark, and other laws. No interest, title, or right to the content is granted by your use of the Site, other than a right to review the content using a conventional Internet browser to conduct ordinary web browsing. All other uses, including making copies of any content on the Site, are strictly prohibited. You may not modify, reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such material for any purpose other than personal, non-commercial use (or legitimate activities of a travel agent or travel professional) without Heights House Hotel written permission. Except for non-commercial individual private use, the downloading, reproduction, or retransmission of the Site (all or any part of its content) is strictly prohibited.

Copyright

Unless otherwise noted, all content on this Site is the copyrighted property of Heights House Hotel, Cavalcade Hotel, LLC, or its affiliates or licensors. All content of this Site is protected by United States copyright laws as well as the applicable laws of other jurisdictions.

Trademarks

The use of the Trademark symbols designates marks that are registered with the U.S. Patent and Trademark Office, and such marks may also be registered with the trademark offices of certain other countries. Those marks and related names, trademarks, logos, designs, and trade dress shown on the Site are owned by Heights House Hotel, Cavalcade Hotel, LLC Intellectual Properties, and protected by the trademark laws of the United States and other jurisdictions.

Notice for Making Claims of Copyright Infringement

Procedures for Making Claims of Copyright Infringement

Heights House Hotel respects the intellectual property rights of third parties. Heights House Hotel responds to notices of alleged copyright infringement according to the Digital Millennium Copyright Act (“DMCA”) at 17 U.S.C. § 512 et seq. Regardless of whether or not Heights House Hotel believes that it is liable for any copyright infringement for which a notice is provided, Heights House Hotel response may include removing or disabling access to material claimed to be the subject of infringing activity and/or terminating an individual’s access to the Site, at Heights House Hotel sole discretion and operating within the parameters of the DMCA.

If you believe that your work has been copied in a manner that constitutes copyright infringement, please contact with the following information:

Your name, address, telephone number and email address;
A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agents, or the law;
A description of the copyrighted work that you claim has been infringed;
A description of the allegedly infringing material and where it is located on the Site;
A statement by you under penalty of perjury that your notice is accurate, that you are the copyright owner or that the copyright holder has authorized you to act on its behalf; and
Your written or electronic signature attesting to the above.
Cavalcade Hotel, LLC
Attn: Legal Department
100 W Cavalcade Street, Houston, Texas, 77009

You may, if you should elect to do so, reach us electronically by email: info@heightshousehotel.com

If your content has been removed from the site in response to Heights House Hotel as receipt of a DMCA Notification as outlined above, and you believe the removal was inappropriate, you may submit a DMCA Counter-Notification by contacting Heights House Hotel at the above address with all the appropriate information outlined above.

GENERAL LEGAL TERMS

Right to Restrict Access

In addition to any other rights or remedies that may be available to Heights House Hotel, Heights House Hotel, Cavalcade Hotel, LLC, affiliate companies and licensors may, without any liability whatsoever, in its sole discretion terminate or restrict your access or use of this Site at any time and without notice.

Warranty Disclaimer

YOUR USE OF THE SITE IS AT YOUR OWN RISK. THE SITE IS PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES THAT ARE IMPOSED BY AND INCAPABLE OF EXCLUSION, RESTRICTION OR MODIFICATION UNDER THE LAWS APPLICABLE TO THIS AGREEMENT.

Limitation of Liability

NEITHER HEIGHTS HOUSE HOTEL, CAVALCADE HOTEL, LLC NOR ANY HEIGHTS HOUSE HOTEL/CAVALCADE HOTEL, LLC PARENT NOR ANY OF HEIGHTS HOUSE HOTEL/CAVALCADE HOTEL, LLC SUBSIDIARY, DIVISION, AFFILIATE, AGENT, REPRESENTATIVE OR LICENSOR SHALL BE LIABLE TO YOU OR ANYONE ELSE FOR ANY LOSS OR INJURY OR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR SIMILAR DAMAGES ARISING OUT OF YOUR ACCESS OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THE SITE OR ANY MATERIALS, OPINIONS OR RECOMMENDATIONS OF THIRD PARTIES ON THE SITE. THIS LIMITATION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF HEIGHTS HOUSE HOTEL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. IN JURISDICTIONS THAT DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, HEIGHTS HOUSE HOTEL/CAVALCADE HOTEL, LLC LIABILITY IN SUCH JURISDICTIONS SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW. YOU HEREBY WAIVE ANY AND ALL CLAIMS AGAINST HEIGHTS HOUSE HOTEL/CAVALCADE HOTEL, LLC, ITS PARENT, AND ITS SUBSIDIARIES, DIVISIONS, AFFILIATES, AGENTS, REPRESENTATIVES AND LICENSORS ARISING OUT OF YOUR USE OF THE SITE OR ANY MATERIALS, OPINIONS OR RECOMMENDATIONS OF THIRD PARTIES ON THE SITE.

Export Laws

You are responsible for obtaining and securing, and shall obtain and secure, any and all authorizations, licenses and permits required by any United States or foreign governmental or judicial authority in connection with use of this Site, including without limitation, for the export of any data, software, documents, technology or other matter subject to export control laws and regulations or any governmental authority. Unless otherwise specified, the Information found at or accessible through this Site is presented solely to provide data regarding Heights House Hotel and to promote Heights House Hotel properties and, as applicable, third-party provider products/services available in the United States, its territories, possessions, and protectorates. This Site is controlled and operated by Heights House Hotel from its offices within the state of Texas, the United States of America. Heights House Hotel makes no representation that information found at or accessible through this Site is appropriate or available for use outside the United States. Users electing to access this Site from outside the United States acknowledge that they do so on their own initiative and are responsible for compliance with all applicable local laws. Software available at or accessible through this Site is further subject to United States export controls. No software may be downloaded or otherwise exported or re-exported (1) into (or to a national or resident of) any country to which the U.S. has embargoed goods, or (2) to anyone on the U.S. Treasury Department list of Specially Designated Nationals or the U.S. Commerce Department’s Table of Deny Orders. By using this Site, you represent and warrant that you (1) are not a national or resident of any such embargoed country, nor are you located in or under the control of one; and that you (2) are not on the aforementioned lists.

Jurisdiction – Governing Law – Choice of Forum

This Site is controlled and operated by HEIGHTS HOUSE HOTEL from its offices within the State of Texas, United States of America. HEIGHTS HOUSE HOTEL makes no representation that the content or materials on this Site are appropriate or available for use in other locations. These Terms & Conditions and any dispute arising out of or related to the Terms & Conditions or use of Site shall be governed in all respects by and construed and enforced in accordance with the laws of the State of Texas, U.S.A., without regard to its conflicts of law principles. Exclusive jurisdiction over any cause of action arising out of these Terms & Conditions or your use of the site shall be in state or federal courts located in or near Houston, Texas, U.S.A. You further agree to submit to the exercise of personal jurisdiction of such courts for the purpose of litigating any such claim or action.

Severability

If any part of these Terms & Conditions is unenforceable, the unenforceable part shall be construed to reflect, as nearly as possible, the original intentions of the parties. All other provisions of these Terms & Conditions shall remain in full force and effect.

No Waiver

HEIGHTS HOUSE HOTEL failure to insist upon or enforce strict performance of any provision of these Terms & Conditions shall not constitute a waiver of the provision. Neither a course of dealing or conduct between you and us nor any trade practices shall be deemed to modify these Terms & Conditions.

Entire Agreement

The terms of this Agreement, as posted at this site, constitute the entire and exclusive agreement between you and Heights House Hotel regarding this site and its use and supersede all other agreements, understandings, and communications regarding the subject matter of this Agreement, if any, both oral or written, whether made prior or subsequently to or contemporaneously with your use of this Site.

Indemnification from the User

YOU AGREE TO RELEASE, INDEMNIFY, DEFEND AND HOLD HEIGHTS HOUSE HOTEL, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND ITS THIRD-PARTY PROVIDERS HARMLESS FROM AND AGAINST ALL DAMAGES DUE TO CLAIMS ARISING FROM OR RELATED TO YOUR ACCESS OR USE OF THIS SITE, AND/OR ANY DOCUMENTS OR INFORMATION OBTAINED AT OR SERVICES OFFERED ON THIS SITE.

Forward Looking Statements

Certain statements and assumptions in this Site contain or are based upon “forward-looking” information and are being made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. When we use the words “will,” may,” “anticipate,” “estimate,” “should,” “expect,” “believe,” “intend,” or similar expressions, we intend to identify forward-looking statements. Such statements are subject to numerous assumptions and uncertainties which could cause our actual results to differ materially from those expressed in or implied by the content of this Site. Forward looking statements made in this web site are made only as of the date of their initial publication and we undertake no obligation to publicly update any of these forward looking statements as actual events unfold.

CONTACT

If you have any questions or concerns regarding this site, please contact us at info@heightshosuehotel.com. As noted in the Privacy & Confidentiality section above, any communication or material transmitted to us via the Site or Internet e-mail is transmitted on a non-confidential basis.

STATEMENT ON THE USE OF COOKIES

Welcome to Heights House Hotel Statement on the Use of Cookies (“Cookie Statement) for this web site (the “Site”). Your use of the Site is subject to this Cookie Statement, which is incorporated into the Terms & Conditions for this Site along with any specific terms and conditions set forth on the individual pages within this Site (collectively called the “Terms & Conditions”). Your use of this site is also subject to all applicable laws and regulations, including those regarding copyright, trademark, and other intellectual property rights.

The Site offers information on properties managed, franchised, owned, licensed, or developed by Heights House Hotel and affiliates. As used throughout the site, the terms “Heights House Hotel,” “the Company,” “our,” “we,” “us,” “our,” and other similar terms may refer to one or more of their direct or indirect subsidiaries or affiliates. All of these terms are used for convenience only and are not intended as a precise designation or affiliation of any of particular entity.

PLEASE READ THIS COOKIE STATEMENT CAREFULLY BEFORE USING OR OBTAINING ANY MATERIALS, INFORMATION, PRODUCTS OR SERVICES THROUGH THE SITE. BY ACCESSING THE SITE, YOU AGREE TO ACCEPT, WITHOUT LIMITATION OR QUALIFICATION, THIS COOKIE STATEMENT.

We reserve the right to change, update, or correct any of this Cookie Statement or any information contained in the site at any time without notice by posting an amended statement to the site. Amended date will be published on the site on this page or other pages including but not limited to the Terms and Conditions document contained within this site. Your continued use of the site means that you accept and agree to the revised Cookie Statement. If you do not accept this Cookie Statement (or amended versions), please exit the site immediately.

Internet Cookies

A cookie is a text file that contains small amounts of information that are downloaded to your computer or mobile device when you visit a web site. A cookie is then sent back to the originating web site on each subsequent visit or to another web site that recognizes that cookie. Cookies are useful because they allow a web site to recognize a user’s device. You can find more information about cookies online via commonly used search engines.

Cookies on this Site

On the site, cookies undertake various tasks. They let you navigate between pages efficiently, remember your preferences, and generally improve your experience on the site. They can also help to ensure that advertisements that you see online are more relevant to you and your interests.

The cookies used on this site can be categorized in four ways: (1) cookies that are strictly necessary; (2) cookies that assist with the performance of the site; (3) cookies that record functionality requests; and (4) targeting cookies. Each of these is further explained below.

Strictly Necessary Cookies

These cookies are essential in order to enable you to move around the site and use its features, such as accessing secure areas of the site. Without these cookies, services that you have requested, such as making a hotel reservation online cannot be provided. These cookies do not gather information about you that could be used for marketing purposes. By using this site, you agree that the Company may place these types of cookies on your device.

Performance Cookies

These cookies collect information about how you use this site. For example, they may collect information on which pages you visit most often or if you received an error message from one of the pages on this site. These cookies do not directly collect information that identifies you. When you provide information that identifies yourself, we may use these cookies to provide relevant information on the site based on information that you have provided and your activities on the site. By using this site, you agree that the Company may place these types of cookies on your device.

Functionality Cookies

These cookies allow the site to remember the choices that you make, such as your username, language preference, or the region that you are in. The Site then uses that information to provide enhanced features. These cookies can also be used to remember changes that you have made to text size, font, and other parts of the site that you can customize. While the information collected by these cookies is anonymous, these cookies may be able to identify you when combined with other data because they track certain ISP information for your settings. They do not gather any information about you that could be used for advertising or remembering where you have been on the Internet. When you choose to make changes to options or settings on the site, you agree that the Company may place functionality cookies on your device. By using this site, you agree that the Company may place these types of cookies on your device.

Targeting Cookies

These cookies collect several pieces of information about your browsing habits. They are usually placed by advertising networks commonly found online. They remember that you have visited this site and share this information with other organizations, such as advertisers. They do this in order to provide you with targeted advertisements that are more relevant to you and your interests. Although these cookies can track your visits to sites on the Internet, the cookies themselves do not usually know who you are. Without these cookies, online advertisements that you encounter will be less relevant to you and your interests. By using this site, you agree that the Company may place these types of cookies on your device.

Restricting or blocking Cookies

You can adjust the settings in your browser in order to restrict or block cookies that are set by the site (or any other site on the Internet). Your browser may include information on how to adjust your settings.

Please be aware that restricting cookies may impact the functionality of the site.

CONTACT

If you have any questions or concerns regarding this site, please contact us at info@heightshousehotel.com. As noted in the Privacy & Confidentiality section above, any communication or material transmitted to us via the Site or Internet e-mail is transmitted on a non-confidential basis.